Part 2 of the Digital Economy project, Back office processes

Back Office Processes

• You must produce some diagrams to show the main events that lead to an online purchase being made and those that take place once the purchase has been completed.  These diagrams should show all the "back-office processes", such as:

Registering and logging in	Searching for products	Tracking customers' actions	Maintaining the virtual shopping basket	Abandoned baskets
The checkout process	Stock control	Authorising Payment	Confirming and tracking an order	Despatch and delivery

• Your diagrams should show the chain of events and the information that flows between the customer, the different departments in the organisation, suppliers and other organisations that may be involved.

• It is not strictly necessary to give a written description to accompany the diagrams but the diagrams should be clear and easy to understand, so pay attention to keys and labelling.